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Delivery Policy

DELIVERY POLICY 

  • All items are subject to a handling period before they are dispatched
  • 99% of orders leave the warehouse within 3-5 days of payment
  • We will notify you by email when your items have been shipped
  • We ship with a USPS tracking number
  • Shipping takes up to 2 - 3 weeks for US orders
  • Shipping takes up to 3 - 5 weeks for International orders
  • Production Time: 3-6 Days
  • US, UK, CA, AUS Delivery Time Estimates: 10-25 Days
  • US, UK, CA, AUS pillow orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment.
  • International Delivery Time Estimates: 2-4 Weeks
  • International pillow orders that have not arrived within 60 days of order processing are eligible for refunds or free reshipment.

*Refund or resend upon request

*All days on our site refer to business days.

Note: It can be inaccurate due to holidays, bad weather conditions, local natural disasters, customs inspections.

IMPORTANT: Phone number is required at checkout for additional security. All addresses must contain accurate apartment/suite numbers to ensure efficient delivery.

IMPORTANT: If the package is undeliverable because of missing, incorrect, or incomplete apartment numbers, suite numbers, or other destination information, the cost of resending package will be invoiced to the customer.

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